Financial Freedom


The Story Behind CFPB's Complaints Database

Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.

Complaints received over time

Complaints by company

Where are the complaints?

Map of complaints by product 

How one complaint can help millions

By submitting a complaint, consumers can be heard by financial companies, get help with their own issues, and help others avoid similar ones. Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. The result: better outcomes for consumers, and a better financial marketplace for everyone.



533,274 company responses to consumer complaints
97% of complaints sent to companies get timely responses

Cfpb in the news!

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CFPB's Budget

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