The Story Behind CFPB's Complaints Database
Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
Complaints received over time
Complaints by company
Where are the complaints?
Map of complaints by product
How one complaint can help millions
By submitting a complaint, consumers can be heard by financial companies, get help with their own issues, and help others avoid similar ones. Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. The result: better outcomes for consumers, and a better financial marketplace for everyone.
533,274 company responses to consumer complaints
97% of complaints sent to companies get timely responses
Cfpb in the news!
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