Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
In July 2015, we sent out a survey to representative citizens with the goal of systematically assessing their needs for open data solutions, as well as their current methods for answering their questions about public services. This report summarizes insights from 117 participants.