Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
In September 2015, we sent out a survey to our customers with the goal of systematically assessing their goals, their usage, and their feedback on our products. Here is the summary of insights from 49 survey participants.